there, Thank you for reaching us out and I apologize

 

Hi there,

Thank you for reaching us out and I apologize if our chat got disconnected.

This is Arjim, I appreciate your time bringing this to our attention.I can see the urgency of this matter, considering the time and effort you invested on this channel. No worries, let's see if we can help you get back into your account. The process of recovering your account can be broken down into two parts:

Step 1: Automatic, instant recovery: If you follow the steps below and pass, then you should be able to get back into your account instantly via our automated system.

Steps to follow:

  1. Visit the Account recovery page.
  2. Enter the Google Account or Gmail that you have trouble accessing.
  3. Answer as many questions to the best of your knowledge or click Try another way.
  4. Please note: There is no negative marking, so feel free to answer all questions. This increases your probability of getting back into your account. 

Step 2: Delayed, manual recovery: If the steps above don't work for you, then file a follow-up escalations claim:

  1. Visit the Special Account recovery page (This page directs you to a separate path).
  2. Enter the Google Account or Gmail that you have trouble accessing.
  3. Answer as many questions to the best of your knowledge or click Try another way.
  4. Enter a contact email address that you have access to (This will be used to reach out to you, if we need any additional information).

Once you have completed the steps above, please respond to this email with one of the three statements: 

  1. I have recovered my account! OR
  2. I need more help and have filed the follow-up escalations claim. OR
  3. I'm facing an issue filing the follow-up escalations claim (please provide more details).

You will also need to provide the email address of the affected Google account, and a working contact email address. I will be able to follow up again in the case.

To extend my assistance, I provided you with an article from our Help Center that will give you tips to complete account recovery steps.

If there is anything else I can assist with, please let me know and I will be happy to help.

Regards,
Arjim

Google YouTube Team
Google | YouTube Team | www.youtube.com

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